Contact Us
Conflict Resolution Center of Baltimore County
Mailing Address:
PO Box 1134
Cockeysville, MD 21030
Office Hours:
Monday to Friday - 9AM - 4PM
phone: 443-297-7897
text: 443-297-7897
fax: 410-500-5189
Contact Form
Thank you for your submission; we will be in touch within two business days. If you do not hear from us in that time, please call 443-297-7897.
CRCBC Privacy Policy
Last update: November 2024
Overview
The Conflict Resolution Center of Baltimore County (CRCBC) privacy statement recognizes the value of privacy of its contacts.
This privacy notice provides more specific information on how CRCBC text messaging service collects and processes your personal information.
Scope
The notice applies to our practices for gathering and disseminating information related to the CRCBC text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.
How We Collect Information
We collect personal information in the following circumstances:
- Direct Collection, when you provide information by responding to text messages or phone calls.
What Type of Information We Collect
Direct Collection
We directly collect the following personal information:
- Opt-out preferences
- Content of your text message responses to us.
- Name, phone number and email address
How This Information Is Used
We use the personal information we collect to communicate with you regarding CRCBC operations and services, such as:
- Case Updates, communicating about your conflict and our services.
With Whom This Information Is Shared
We do not share or sell any information collected. We do not use cookies or any similar technology. SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates under any circumstances.
What Choices You Can Make About Your Information
If you wish to unsubscribe from text messages, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.
If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.
How Information Is Secured
CRCBC recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. CRCBC strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.
Privacy Notice Changes
This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.
Who to Contact With Questions or Concerns
If you have any concerns or questions about how your personal data is used, please contact us at mediation@crcbaltimorecounty.org, or 443-297-7897.
CRCBC SMS Terms and Conditions
Last update: January 2025
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from the Conflict Resolution Center of Baltimore County, you may receive messages related to the following (provide specific examples):
- Appointment reminders
- Follow-up messages
- Case Updates, communicating about your conflict and our services
Example: "Hello, this is a friendly reminder of your upcoming appointment with the Conflict Resolution Center of Baltimore County at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your case.
Example:
"Message frequency may vary. You may receive up to 10 SMS messages per week regarding case."
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from the Conflict Resolution Center of Baltimore County in the following ways:
- Verbally, during a conversation
- By submitting an online form
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling 443-297-7897 or emailing mediation@crcbaltimorecounty.org.
Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page: https://crcbaltimorecounty.org/contact-us/#privacy
- Message frequency may vary